The contents of this website including text, graphics, images, and other materials are provided for informational purposes only and is not intended to be a substitute for professional health advice, diagnosis, or treatment.
Email correspondence policy
In the age of convenience, the physicians at Back In Line are glad to answer your health care questions via email. Please be aware that patients physically present in the office take priority and therefore response to your email may be delayed during busy times.
To keep our electronic health records up to date, emails between patients and physicians will be printed/saved into your patient records, not to be shared with anyone outside of medical necessity without your permission per our HIPAA policy.
Because of this, if you have multiple questions it is preferred that they be sent in one email, rather than multiple emails with one question.
There will be no charge for emails sent within seven days after an in-office visit. After seven days, patients will be billed for emails with questions that imply response needed using the procedure code 99444. One unit will be billed for every 20 minutes of interpretation time on behalf of the physician.
Please contact our office at 319-892-3363 for any further questions.
We believe that transparency is the key to any healthy relationship. Back In Line Family Chiropractic & Wellness is all about your good health. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe:
- Information We Collect and How We Use Information
- How Information Is Shared
- Your Rights To Access and Control Your Personal Data
- Data Retention
- Analytics and Advertising Services Provided by Others
- Our Policies for Children
- Information Security
- Our International Operations and Data Transfers
- Changes to This Policy
- Who We Are and How To Contact Us
Information We Collect and How We Use Information
We collect the following personal information from you on the Back In Line Family Chiropractic & Wellness website forms.
- First and Last name
- Email address
- Phone number
By entering this information, you are providing personal information that will be used by Back In Line Family Chiropractic & Wellness for the sole purpose of scheduling your appointment or returning your contact request.
If you choose to enroll as a subscriber of our website or subscribe to our blog, you will receive recurring practice newsletters, announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics. At the time you subscribe or any time thereafter, you can choose to opt-out of receiving these emails from us.
To subscribe to our website, we need certain contact information, such as your name and email address. We may also store any provided demographic information (such as gender, birth date and address), but it is not required. You can unsubscribe from the newsletters by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.
Passive Information We Collect
Like many other websites, we also automatically collect and log other non-identifying information when you interact with the Back In Line Family Chiropractic & Wellness website:
Device data. We collect data from the device and application you use to access the Back In Line Family Chiropractic & Wellness website, such as your Internet protocol (IP) addresses, operating system, device type, browser type and timestamps. This is so our website optimizes your experience based on the device you are using.
Usage data. We collect usage data that may include which Back In Line Family Chiropractic & Wellness webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by Back In Line Family Chiropractic & Wellness collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the Back In Line Family Chiropractic & Wellness email messaging and to monitor and improve email deliverability and open rates.
How Information Is Shared
(i) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.
(ii) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.
Your Rights To Access and Control Your Personal Data
You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request for information being received. Please complete this form to start this process. If you need further assistance regarding your rights, please contact our office at 319-892-3363, and we will consider your request in accordance with applicable laws.
We keep the information we have about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, historical research and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.
Analytics and Advertising Services Provided by Others
We use this information to conduct research and analysis to better understand how visitors are using the Back In Line Family Chiropractic & Wellness website, so that we can improve our website experience. From time to time, Back In Line Family Chiropractic & Wellness or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.
Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by Back In Line Family Chiropractic & Wellness and its operations contractors and will never be given or sold to a third party.
Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.
List of cookies used by Back In Line Family Chiropractic & Wellness
New Patient Tracker. Collects device data such as your Internet protocol (IP) address, operating system, device type, browser type and timestamps.
Cookie used to prevent popup from displaying repeatedly.
Website analytics cookie for visitor information and source.
To enable the visitors to share the page in Facebook and stores page share count.
Embedding videos on our website and measuring engagement.
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Our Policies for Children
We are committed to protecting the privacy of children. Neither Back In Line Family Chiropractic & Wellness nor any of its services are designed or intended to attract children under the age of 13.
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however, if you have a security-related concern, please contact us at 319-892-3363.
Our International Operations and Data Transfers
Our website hosting company, GoDaddy, operate internationally and transfer information to the United States for the purposes described in this policy. They rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US and EU Commission approved model contractual clauses, which require certain privacy and security protections.
Changes to This Policy
Who We Are and How To Contact Us
If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us at 319-892-3363.
Back In Line Family Chiropractic & Wellness
99 North Center Point Road
Hiawatha, IA 52233
Last Updated: May 20, 2018